FAQ

1. What is ELRY Luxury African Fashion Shop?

ELRY is a luxury African fashion brand offering authentic African clothing, fabrics, accessories, and cultural fashion pieces inspired by African heritage and modern elegance.

2. Do you ship internationally?

Yes. We proudly ship both within the United States and internationally to selected countries worldwide.

3. How long does shipping take?

Estimated delivery times:

  • USA Orders: 3–7 business days
  • International Orders: 7–21 business days

Delivery times may vary during holidays or high-demand periods.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number by email so you can monitor your package.

5. What payment methods do you accept?

We accept major payment methods including:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay
  • Shopify Payments

6. Do you offer returns or exchanges?

Yes. We accept returns and exchanges on eligible items within a specified period after delivery. Items must be unused, unworn, and in original condition.

Please review our Return Policy for full details.

7. Are your products authentic African designs?

Yes. Our collections are inspired by authentic African culture, traditions, fabrics, and craftsmanship.

8. Do you offer custom-made outfits?

Depending on availability, we may offer custom or made-to-order pieces for special occasions. Please contact us for inquiries.

9. How do I choose the right size?

We provide a size guide on our product pages to help customers select the correct fit. If you need assistance, feel free to contact us.

10. Can I cancel my order after placing it?

Orders may only be canceled within a limited time before processing or shipment. Once shipped, orders cannot be canceled.

11. What should I do if my package arrives damaged?

Please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you quickly.

12. Are your colors exactly as shown in photos?

We try our best to display product colors accurately. However, slight color differences may occur due to screen settings and lighting.

13. How can I contact ELRY SHOP?

You can contact us through:

  • Email: [Gnounkeuh@gmail.com]
  • Phone: [+7133921271]
  • Shopify Contact Form

14. Do you restock sold-out items?

Some popular items may be restocked, while limited collections may not return. Follow our store for updates on new arrivals and restocks.

15. Why choose ELRY SHOP?

ELRY combines luxury fashion with African heritage, offering elegant designs that celebrate culture, confidence, beauty, and authenticity.